Welcome to Cheap Garden Twist Store (“we”, “us”, or “our”). By accessing our website at www.gardentwist.com and making purchases, you agree to comply with these Terms and Conditions. Please read them carefully before placing an order.

1. General Terms

Our store specializes in providing beautiful perennial plants at affordable prices to gardening enthusiasts worldwide (excluding some remote areas and parts of Asia).

1.1 Eligibility

You must be at least 18 years old to purchase from our website. By placing an order, you confirm you have legal capacity to enter into binding contracts.

1.2 Account Responsibility

If you create an account, you’re responsible for maintaining confidentiality of your login details and all activities under your account.

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in plant descriptions and images, but slight variations may occur. Perennials are living plants and may differ slightly from website photos due to seasonal changes.

2.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering Process

3.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including suspected fraud or errors.

3.2 Order Confirmation

You’ll receive an email confirmation once we process your order (typically within 1-2 business days). This confirmation doesn’t constitute acceptance of your order.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.2 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

4.3 Payment Authorization

By providing payment information, you authorize us to charge the full order amount plus applicable taxes and shipping fees.

5. Shipping Policy

5.1 Shipping Areas

We ship globally except to certain remote areas and parts of Asia. Contact us before ordering if you’re unsure about delivery to your location.

5.2 Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 days after shipping)
  • Free Shipping: For orders over $50 via EMS (15-25 days after shipping)

5.3 Processing Time

Orders are processed within 1-2 business days. You’ll receive tracking information once shipped.

5.4 Delivery Responsibility

Risk of loss passes to you upon delivery. We’re not responsible for delays caused by carriers or customs.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of receipt if:

  • Items are in original condition
  • Plants show no signs of neglect or post-delivery damage
  • Original packaging is retained when possible

6.2 Non-Returnable Items

We cannot accept returns for:

  • Planted perennials
  • Items marked “Final Sale” or “Clearance”
  • Personalized or custom-ordered plants

6.3 Return Process

  1. Email [email protected] within 15 days with your order number and reason for return
  2. We’ll provide a Return Authorization Number and instructions
  3. Package items securely with original packing slip
  4. Ship to our return address (provided in authorization email)

6.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website (text, images, logos) is our property or licensed to us and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Cheap Garden Twist Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

Our liability for any claim related to your order shall not exceed the purchase price of the products in question.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arkansas, USA, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

11. Contact Information

For questions about these Terms, please contact us at:

Cheap Garden Twist Store
2650 East Huntsville Road
Fayetteville, AR 72701 USA
Email: [email protected]

Thank you for choosing Cheap Garden Twist Store for your gardening needs. We’re committed to making your experience joyful and hassle-free!

Happy Gardening,
The Garden Twist Team