Welcome to Garden Twist (“we,” “our,” or “us”). At Cheap Garden Twist Store (gardentwist.com), we value your privacy as much as you value your garden’s beauty. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
1. Information We Collect
Like carefully tending to our perennials, we handle your data with care. We collect:
- Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our payment gateways), and phone number if provided.
- Browsing Information: We may collect data about your device, IP address, browser type, and how you navigate our website to help us grow and improve.
- Communication Data: When you contact our support team at [email protected], we keep records of those communications.
2. How We Use Your Information
We use your information to help your garden—and your shopping experience—flourish:
- To process and fulfill your orders of beautiful perennials
- To provide customer support and respond to your inquiries
- To improve our website and product offerings
- To send order confirmations and shipping updates (no promotional emails unless you opt-in)
- To prevent fraud and enhance the security of our payment processing
3. Sharing Your Information
We treat your information like rare seeds—with protection and only shared when necessary:
- Payment Processors: We share necessary payment information with our secure payment providers (credit card processors and PayPal) to complete transactions.
- Shipping Partners: We provide shipping companies with the minimum information needed to deliver your plants.
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
We never sell your personal information to third-party marketers.
4. Data Storage and Security
Your data is protected like our most delicate perennials:
- We use industry-standard SSL encryption (256-bit) for all data transmissions
- Payment details are processed through PCI-compliant services—we never store full credit card numbers
- Data is stored on secure servers with limited access
- We retain personal information only as long as necessary for business purposes or as required by law
5. International Data Transfers
Since we ship globally (except certain Asian/remote areas), your information may be transferred to and processed in the United States, where our servers are located. By using our site, you consent to this transfer.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data, subject to legal requirements
- Opt-out of marketing communications (though we rarely send them)
To exercise these rights, please contact us at [email protected].
7. Cookies and Tracking Technologies
Our website uses cookies—small data files that help your browsing experience bloom:
- Essential Cookies: Necessary for our website to function (e.g., shopping cart)
- Analytics Cookies: Help us understand how gardeners like you use our site
- Preference Cookies: Remember your settings for future visits
You can manage cookie preferences through your browser settings, though this may affect site functionality.
8. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this policy occasionally, just as we refresh our perennial selections. The updated version will be posted on our website with a new “Last Updated” date.
10. Contact Us
For any privacy-related questions, please contact our U.S.-based support team:
Email: [email protected]
Mail: 2650 East Huntsville Road, Fayetteville, AR 72701, USA
Thank you for trusting Garden Twist with your gardening needs and your personal information. We’re committed to protecting both with equal care.
Happy Gardening,
The Garden Twist Team